Topic Content Level 1 – Elementary Level 2 – Intermediate 10 Quizzes Expand Level 2 – Intermediate Level Content Shopping (Level 2) What is Customer Service? (Level 2) Customer Service in the Retail World (Level 2) Working in Department Stores (Level 2) Working in a Cafe (Level 2) Working in a Jewellery Store (Level 2) Working in a Sports Store (Level 2) Health and Safety in Customer Service (Level 2) Safety Equipment in Customer Service (Level 2) Teamwork in Customer Service (Level 2) Level 3 – Advanced 9 Quizzes Expand Level 3 – Advanced Level Content Politeness in Customer Service (Level 3) Qualifications in Customer Service (Level 3) Working in Takeaways or Fast Food (Level 3) Working in an Eyewear Store (Level 3) Working in a Bookstore (Level 3) Working in a Computer Store (Level 3) Progression and Promotion in Retail (Level 3) Handling Emergencies in Retail (Level 3) Complaints and Refunds in Retail (Level 3)
